Thanks for taking the time to read our t's and c's. hereafter referred to as 'this site'.

By placing an order by any method, direct or indirect, or by accessing this site you acknowledge that you understand and accept all our Terms and Conditions. 

Our Cancellation Policy is in accordance with our banking provider's e-commerce requirements which are that once an order has been placed you cannot cancel it.

This site and it’s contents are the intellectual property of Curls Naturally.

We are a NZ business and are GST registered.

In the event that any item or part of a quantity of an item you have ordered is not in stock, not currently available, or is no longer available due to termination/non-production or retirement of an item at source, our Back Order Policy will apply.
If you wish to on-sell our products you may not infer, imply or otherwise state that you are a Distributor / Partner / Representative / Agent of Curls Naturally.

We are not responsible for damage of any kind due to the application, use or misuse of any products or information on this site. The oral, written and test-based advice we provide regarding application techniques and product use, are recommendations based on our current knowledge and the information provided by our suppliers. It does not discharge you from the personal responsibility of making your own assessments as to the suitability or otherwise of any product herein. It is your responsibility to ensure the items you purchase are suitable for their intended use and the care you can give them. The application and use of any techniques and products are solely your responsibility.

We are not responsible for any computer virus or malfunction caused to your computer by you accessing this site.

We are not responsible for the privacy practices, or content, of sites that we link to. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself.

We cannot guarantee any images from this site displayed on your browser will be an exact replica of either the size, texture or colour of the actual product.

All prices, products and descriptions on this site are subject to change without notice and errors or omissions either on this site or in any other form of communication are accepted.

All prices displayed on this site include our New Zealand Goods and Services Tax (GST).

By supplying your contact details to us either through an order, an email, by phone or by written word, you are agreeing that we may contact you using any of those methods.

By New Zealand law we must keep a record of your name, address and details of any orders and payments. We do not have access to your credit card information.

Our payment acceptance system is PCI DSS compliant. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council for enhancing cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information / data.

Orders are normally dispatched within same-day to next working day of payment being confirmed. We are not responsible for any consequences due to any items being temporarily out of stock or discontinued.

In their fine print, Courier Post do not guarantee any delivery (as occasionally storms, human error, bridge collapses and natural phenomena occur which slow delivery down!), but if there is a problem they have excellent checks and balances to trace the movements of your parcel while it is in their hands.

Delivery of the goods is made by us when we ship the goods to you and their risk passes to you as soon as the goods leave our premises. We accept no liability for loss, non delivery, damage during transit, delays in delivery or any subsequent consequences due to loss, damage or delays. We will, of course, co-operate with any transit company to provide information about your goods and address in the unlikely event that your goods are not delivered. Should the transit company accept a claim on any undelivered or damaged goods, our compensation to you will only be in the form of replacement goods. We do not offer cash compensation.

Any form of written correspondence can be received at Curls Naturally, 61 Wallath Road, New Plymouth 4310. Our electronic mail contact is at gee mail  dot co dot nz, with standard conventions for email for 'at' and 'dot' and 'gee mail'.

We have a policy for Returns, Exchanges and Replacements which applies to all orders. This can be read in the Customer Service page.

If we consider any returned goods to be faulty we will meet our obligations under the New Zealand Consumer Guarantees Act.

New Zealand Law applies to all our terms and conditions and any disputes arising from them shall be resolved in New Plymouth, New Zealand by a sole arbitrator appointed by the President of the Taranaki District Law Society and the decision will be binding on all parties.